Terms of Service

This Terms and Conditions Agreement sets forth the standards of use of CocoaCrate.com(the “website”). These terms govern your access to and use of the services and Cocoa Crate (SSI) websites, and any information, text, graphics or other materials uploaded, downloaded or appearing on the websites (collectively referred to as “content”). Your access to and use of the website is conditioned on your acceptance and compliance with these terms and conditions. By accessing or using the website you agree to be bound by these terms.

Basic Terms

You are responsible for your use of the website, for any content you post to the website, and for any consequences thereof. The Content you submit, post, or display will be able to be viewed by other users of the website and through third party services and websites. You should only provide Content that you are comfortable sharing with others under these Terms. You may use the Services only if you can form a binding contract with Cocoa Crate (SSI) and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. Cocoa Crate (SSI) is constantly evolving. We retain the right to change or discontinue any service or offering at any time without prior notice. The Services may include advertisements, which may be targeted to the Content or information on the website, queries made through the website, or other information. The types and extent of advertising by Cocoa Crate (SSI) on the website are subject to change. Cocoa Crate (SSI)  does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Cocoa Crate (SSI) control. By creating a user account, you agree to receive communications from Cocoa Crate. You may unsubscribe at any time.

Content on the Website

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the website or endorse any opinions expressed via the website. You understand that by using the website, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will Cocoa Crate (SSI) be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the website or broadcast elsewhere.

Privacy

Cocoa Crate (SSI) will not sell or market your information to third parties without your consent. We may from time to time market our own goods and services, but you will have the option to opt out of those marketing materials

Changes to Subscription

 

Your purchase of a Cocoa Crate monthly subscription is a recurring contract based on the length of the plan you choose. By signing up and purchasing a monthly subscription, you acknowledge and agree that your subscription will automatically renew until you decide to cancel. The bill date of the monthly subscription will occur every month on the date the subscription began (the date of checkout) until cancelled by the customer. We may change the price of the subscription after providing all subscribers 30 days notice. All requests will be handled within 3 business days Monday through Friday. There is no minimum purchase obligation. The recurring charges that will be charged to your credit or debit card will be the monthly fee for the particular subscription you initially purchased, plus all applicable shipping and other fees, as disclosed to you in full in your purchase confirmation.

AUTOMATIC RENEWAL TERMS: Cocoa Crate WILL CONTINUE TO AUTOMATICALLY PROCESS YOUR MONTHLY SUBSCRIPTION FEE AND BILL YOUR CREDIT OR DEBIT CARD EACH MONTH WITHOUT FURTHER NOTICE TO YOU UNTIL YOU CANCEL YOUR SUBSCRIPTION. PLEASE SEE BELOW FOR ADDITIONAL INSTRUCTIONS ABOUT CANCELLING YOUR MONTHLY SUBSCRIPTION.

CANCELLATION POLICY: BY PURCHASING A 3 MONTH, 6 MONTH, or 12 Month subscription you are entering a contract for that period of time.  However, IF YOU ARE UNHAPPY WITH YOUR COCOA CRATE, YOU MAY CANCEL BY EMAILING US AT HELLO@COCOACRATE.COM .  IF YOU NEED HELP CANCELLING YOUR ACCOUNT, PLEASE EMAIL US AT HELLO@COCOACRATE.COM.

 

Disputes

If there is any dispute about or involving the site or service, you agree that the dispute shall be governed by the laws of the State of California, USA.

 

Refunds

If you did not receive your order or your shipment was damaged, it must be disputed within 3 business days of shipment tracking reflecting delivery to qualify for a refund. Free and promotional items are not eligible for refund or replacement. Cocoa Crate is not liable for items damaged or stolen if left outside and not retrieved immediately by recipient. As Cocoa Crate products are food, items cannot be returned for a refund.

Returns

Cocoa Crate does not accept any returned items as they are food products and cannot be restocked or resold. Returned or rejected shipments are not eligible for credit or refund.

If your sweets arrive melted, Cocoa Crate will replace them or refund you the price of the item or items. To be eligible for a new shipment, you must take a photo of the melted item and send it to Hello@CocoaCrate.com within 72 hours of receiving your box. Otherwise, the items will not be replaced or refunded.

 

Shipping

Cocoa Crate only ships to the continental 48 states.

Promotions

The following stipulations apply to the promotion allowing customers to claimed a promotion their first subscription box:

  • The 1st box monthly subscription promotions are limited to 1 per person per household. If it is determined that a person is abusing the promotion, Cocoa Crate reserves the right to cancel the subscription and refund any associated charges.
  • Current subscribers or customers who have previously used a promotion code on their first Cocoa Crate box are not eligible for additional promotions on the monthly subscription for 12 months. Cocoa Crate reserves the right to cancel the subscription and refund any associated charges.

 

Termination

Cocoa Crate reserves the right, without notice and in its sole discretion at any time, to terminate your license to use this Web site, to block or prevent future access to and use of this Web site, and to remove and discard any Postings and Content.

Changes to Terms and Conditions

Cocoa Crate may change this policy from time to time in its discretion. Your continued use of our sites indicates your consent to this privacy policy and any amended versions of it. This policy was last updated on December, 9 2015.

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